Your roadmap to certification

Every great partnership starts with a conversation. You can either submit an online enquiry and we'll give you a call within 24 hours to say g'day, walk through our process, understand what you need, and put together a fee proposal. Or if you'd prefer to talk it out first, you can book a discovery call directly with José, our Managing Director, whether you want to explore your options, get a straight answer on pricing, or just make sense of what certification actually involves.

Once we understand your organisation, we'll put together your fee proposal. As a JASANZ accredited certification body, we're required to use the International Accreditation Mandatory Document 5 to determine your audit duration, based on the number of employees and the complexity of your business.

From there, you choose the payment option that suits you best - pay by stage, or spread the cost across your full 3-year cycle with a simple monthly direct debit.

Before we book your Stage 1, our team will have a quick chat to understand where you're at with your documentation. Stage 1 is your dress rehearsal, conducted remotely via Teams or Zoom. It's where we get to know your organisation, learn your story, and review your documentation against the requirements of your chosen standard.

Think of it as a gap analysis; we'll identify what's looking good, uncover early opportunities for improvement, and flag any areas of concern - gaps or weaknesses worth addressing before Stage 2, so you're show-ready when it counts!

Stage 2 is where your system steps onto the main stage. Our auditor/s will visit your site, walk through your operations, meet your team, and review your documents and records against the requirements of your chosen standard. It's where we see how your management system performs in real life, not just on paper.

If we identify any gaps along the way, we'll raise them using our findings framework, designed to focus on practical improvement, not just compliance:

Looks Good (LG) - This area is operating effectively. Keep doing what you're doing.

‍Improvement Idea (II) - A suggestion from your auditor worth considering. No action required.

‍Improvement Watch (IW) - Not a gap today, but worth keeping an eye on before it becomes one.

‍Minor - Improvement Plan Required (m-IPR) - A gap that needs to be addressed, but won't hold up certification. You'll need to provide a documented improvement plan before we proceed.

‍Major - Improvement Action Required (M-IAR) - A significant gap that must be resolved before certification can be issued. We'll work with you to get there.

If everything meets the requirements, you'll be recommended for certification - a champagne moment worth celebrating!

Following the Stage 2 audit, if you have not received any major nonconformities, then your auditor will complete their audit report and send it for Certification Decision.

If Major Nonconformities are raised, then you will be provided a timeframe in which you can provide corrective action plans and evidence to close out the Major Nonconformities, prior to the audit report and recommendation being sent for Certification Decision.

Next, the Good Certification Group decision maker will provide an outcome and send through your Certification outcome.

You will then be certified for the next three (3) years, and our team will send you your audit report, A Good Certification Group certificate(s) and marks for you to proudly display on your website, products and social media!

‍Surveillance Audits - Annual Check-ins
For the next two (2) years, our team will come out to undertake your Surveillance Audits, where we audit sections of the standard in line with your audit programme.

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Surveillance 1: The First Encore

A year after certification, we return for your First Encore. This is your chance to show how your system has matured, how risks are being managed, and how performance is improving. We look at what's working well and where small tweaks could make a big difference, keeping your system strong, your team confident, and your certification meaningful.

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Surveillance 2: The Second Encore

Your Second Encore is about consistency and ongoing value. We assess long-term performance, review trends, follow up on previous improvements, and help you keep your system lean, effective, and genuinely useful. Because great certification isn't just about the moment you achieve it, it's about what you do with it over time.

Recertification (Renewal) Audit - three-year review & reset
Following two (2) Surveillance Audits, you will have a Recertification Audit, during which we will review all the requirements of the standards and reissue your certificate to reflect a new three (3)- year certification cycle.